[Vision2020] Anyone Else Screwed by FSR?

[Saundra Lund]

While I'm no longer a FSR customer, it's not because of any problems I had
with First Step.  Like Tom, I was a very long-term First Step customer going
back to early-dial up days.  When DSL first became available , I jumped to
that.  Unfortunately, that brought Verizon (actually, I think it was still
GTE back then) into the picture, and they were chronically unable/unwilling
to solve technical problems on their end, so I had no choice but to bail
when there was another affordable option.

Anyway, I do want to say that I always found First Step a pleasure to work
with.  My experiences with their technical support folks was always
excellent.  As Bill London reminds us, they've hosted this list serve gratis
for years, which I truly appreciate.  They refused to cave into the threats
from a bully in 2006 (http://www.fsr.com/fax-6-8-2006.pdf), and I really
appreciate that.  Finally, *even though* I'm no longer a paying First Step
customer, when I've had problems with my V2020 membership or with message
delivery, First Step has always worked with me and/or my ISP to quickly get
things straightened out.

Dave, I'm sorry your experience was different -- I had a few bumps in the
road along the way, but for the me difference was that I could always count
on First Step to be willing to do everything they could on their end to get
problems solved, solved quickly, and solved with a smile on their faces,
which I certainly can't say about other ISPs I've had experience with.


Saundra Lund
Moscow, ID

The only thing necessary for the triumph of evil is for good people to do
nothing.
~ Edmund Burke

***** Original material contained herein is Copyright 2009 through life plus
70 years, Saundra Lund.  Do not copy, forward, excerpt, or reproduce outside
the Vision 2020 forum without the express written permission of the
author.*****


-----Original Message-----
From: vision2020-bounces at moscow.com [mailto:vision2020-bounces at moscow.com]
On Behalf Of Bill London
Sent: Wednesday, April 29, 2009 11:26 AM
To: Dave; vision2020
Subject: Re: [Vision2020] Anyone Else Screwed by FSR?

Dave et al...
My experience with First Step, first with dial-up and now with wireless, has

been very positive.
And secondly, my experience with the First Step owner has been equally 
positive.
Did you happen to notice that for the last decade that First Step has 
provided -- at NO CHARGE -- the hosting and maintenence of Moscow Vision 
2020?  We have this unique community resource because First Step rescued us 
when the UI kicked Moscow Vision 2020 out of its servers.
Without First Step there would be no Moscow Vision 2020.
BL







----- Original Message ----- 
From: "Dave" <tiedye at turbonet.com>
To: "vision2020" <vision2020 at moscow.com>
Sent: Wednesday, April 29, 2009 10:45 AM
Subject: Re: [Vision2020] Anyone Else Screwed by FSR?


>I was screwed by FSR years ago when they sold me my first dial-up
> account but didn't have enough lines to support their customers.
>
> Then several years later when I was trying to get a wireless account
> from them, I had the audacity to purchase some of the equipment from
> their competitor instead of paying their highly inflated prices and
> suddenly they didn't want my business any more.
>
> FSR also has messed up the wifi in many areas in town because they
> refused to cooperate with the other services about signal conflicts.
>
> All and all the owner is a royal ass, and shouldn't be supported.
>
> Dave
>
> -- 
> Windows, OSX, or Linux is the same choice as:
> McDonalds, Burger King, or a (real) Co-Op.