[Vision2020] V2020 Problems

[Tbertruss at aol.com]

All:

While I am not a First Step customer, I once went into the First Step office 
with a technical question.  I was escorted into the inner sanctum, where a 
friendly and knowledgeable First Step employee explained the issues I raised 
while he engaged in his wizardry examining code on a computer.  They were very 
friendly and knowledgeable, especially considering I was not a customer.

I have also found the folks at Cactus to be very friendly and helpful, again, 
even though I am not a Cactus Internet customer.

Using the First Step sponsored V2020 free list serve to make public First 
Step technical problems might be considered "biting the hand that feeds you."  

On the other hand, V2020 might be a wise business move for First Step to 
advertise their service and improve their image in the community, so perhaps V2020 
is not as altruistic an endeavor as some might think.

If First Step pulled the plug on V2020, however, residents of the Palouse 
could start their own list serve for the communities involved via other web sites 
who offer this service free of charge, if I have my facts correct, though 
this might mean seeing advertising.

Is this true, or am I mistaken?

Ted Moffett
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